Terms of purchase

1. The seller

The seller and provider of the information society service is:

• Name: LAKRIS ACTIVE BRAND j.d.o.o. za trgovinu
• Registered office: Ul. admirala Jakova Šubića od Cezana 16, 23000 Zadar, Croatia
• OIB (tax number): 87203238610
• Register: Trgovački sud u Zadru, MBS 110166238
• Email: lakrisactivebrand@gmail.com
• Phone: +385 91 617 5159

These details are published under the Croatian Companies Act and the Consumer Protection Act.

2. What these terms cover

These terms apply to purchases made through this online shop. By buying, you confirm that you have read and accept them. The terms are available on this page before every order is confirmed.

3. Forming the contract

The contract is formed at the moment we receive your order and send a confirmation to the email address you entered. Until then, your order is an offer.

Before you confirm an order we show you every line, the total price including tax, the delivery cost and the payment method you chose.

4. How products are shown

We do our best to have photographs and descriptions show the product faithfully, colour included. How a colour appears can differ depending on the screen and the device you are viewing on, so a small departure from the real shade is not a fault in the product.

Where photography of a product in a given shade is not yet available, the product page says so expressly.

5. Prices

Prices are shown in euros and include value added tax. The delivery cost is shown separately from the item price and confirmed before charging; no amount is charged until you have confirmed it.

We reserve the right to change prices. For an order already confirmed, the price shown at the moment of confirmation applies.

Items whose price has not yet been set cannot be ordered; such items carry the mark “Price coming soon”.

Promo codes: one promo code can be applied per order. The discount applies to the value of the products in the cart at the prices at which they are sold (including sale prices), not to the delivery cost, and is shown in the order summary before you confirm and on the invoice. Where a free-delivery threshold is set, it is measured on the value of the products after the discount. A promo code cannot be exchanged for cash. If you withdraw from the contract for some of the products in an order, we refund the amount you actually paid for those products, i.e. their price reduced by the proportionate share of the discount.

6. How to order

1. You choose the product, the size, the shade and the quantity.
2. In the cart and at checkout you see every line, the total and the delivery cost. Until the delivery prices are published, that place says the cost is still to be confirmed.
3. You choose a delivery option and a payment method, and confirm the order.
4. We send a confirmation of the received order to the email address on it.

If an item unexpectedly proves unavailable after the order is confirmed, we tell you without delay and refund the part of the amount that relates to that item. If the order cannot be fulfilled at all, we refund the whole amount paid.

7. Availability

We track stock by size and shade. Should an item nonetheless prove unavailable after the order is confirmed, we tell you without delay and refund the part of the amount that relates to that item, as stated in section 6. If the order cannot be fulfilled at all, we refund the whole amount paid.

8. Where we deliver

Countries we currently deliver to: Croatia. Countries outside the European Union are not offered and cannot be selected at checkout.

9. Delivery and payment

The delivery options, the prices and the payment methods are described on Delivery and payment, which forms part of these terms.

Estimated delivery time is 2–5 days. Once the parcel has been handed to the chosen carrier, the actual delivery time may depend on the carrier’s operations and on circumstances beyond the trader’s immediate control. If a delay occurs, LÁKRIS will give the buyer the support needed and, where necessary, check the status of the parcel with the carrier. This does not affect the consumer’s statutory rights.

On the day these terms were published, the following payment methods are available:

• Card payment
• Bank transfer

10. Right of withdrawal

As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. You must tell us of your decision before the period ends, by an unambiguous statement. You may use the prescribed withdrawal form, but you are not obliged to.

You return the goods to the return address we give you. The steps and the deadlines are described on Returns and complaints, which forms part of these terms.

Withdrawal from the contract · Model withdrawal form

For a return because you changed your mind or want a different size, the direct cost of sending the goods back is yours. For a justified complaint about a fault or a mistake on our side, that cost is ours.

You are liable for any diminished value of the goods resulting from handling them beyond what was necessary to establish their nature, characteristics and functioning.

11. Refunds

We refund the amount paid within the statutory deadlines and on the statutory conditions, as a rule using the same means of payment you used, unless you expressly agree to another. We may withhold the refund until we receive the goods, or until you give us proof that you have sent them, whichever comes first.

12. Size exchange

We do not currently exchange sizes directly. If you need a different size, you return the item you ordered and order the size you want again. The cost of returning it is yours in that case, as it is when you simply change your mind.

13. Faulty, damaged or wrongly delivered items

We are liable for material defects under the Croatian Civil Obligations Act, and your statutory rights as a consumer are not diminished by these terms.

If you received a faulty, damaged or wrong item, write to us at lakrisactivebrand@gmail.com and attach your order number, a description of the problem and, where possible, photographs.

For a justified return because of a fault or a mistake on our side, the cost of returning the goods is not yours.

14. Written complaint

You may submit a complaint in writing to lakrisactivebrand@gmail.com. We acknowledge receipt of a complaint without delay. We answer a complaint we receive in writing within 15 days of receiving it at the latest.

15. Protection of personal data

We process personal data in accordance with the applicable rules and with our Privacy policy.

16. Intellectual property

The LÁKRIS name and mark, the photographs, texts and graphic content on this site are protected and are the property of the seller, or are used with the rights holder’s permission. They may not be reproduced, published or used commercially without prior written permission.

17. Dispute resolution

The law of the Republic of Croatia applies to these terms. We try to settle disputes by agreement. Where that is not possible, the court with subject-matter jurisdiction at the seller’s registered office has jurisdiction, without diminishing the consumer’s statutory rights.

A consumer dispute may also be settled out of court, before the bodies competent for the alternative resolution of consumer disputes in the Republic of Croatia.

18. Changes to these terms

We may change these terms. The terms that applied at the moment an order was confirmed are the ones that apply to that order.